Services - Call Centre

Our Team of dedicated Operators in the Call Centre manage DWSS's Day-to-Day Responsive Repair Contracts. The Call Centre is the first point of contact for Tenants and Residential Housing Staff for all works of a responsive repair nature, emergency and out of hours' non-routine works.

The Call Centre manages the operations by utilising bespoke software to raise works' orders, arrange appointments at the point the repair is reported, respond to queries related to existing repairs and promptly address any issues.


Reading Call Centre

Customer telephone Satisfaction Surveys are completed each day by the proactive Operators in the Call Centre.

The Call Centre is operational between the hours of 8.00am to 8.00pm, Monday to Friday, to meet our Customer's requirements and to provide an extended and flexible service.

Calls are monitored to improve customer service and for training purposes.